At Sports Vibe, we want every order to reach you smoothly and every experience to feel right. Below you will find everything you need to know about how we ship, what to expect and what to do if something isn't right.

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SHIPPING

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WHERE DO YOU SHIP?

Sports Vibe ships to selected destinations worldwide. Available shipping destinations are displayed during checkout. If your country or region is not listed at checkout, it is not currently available for delivery.

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HOW LONG DOES SHIPPING TAKE?

Orders are typically processed within 2–5 business days. Once your order has shipped, estimated delivery times are as follows:

Domestic orders: 5–12 business days after processing.
International orders: 10–25 business days after processing.

These are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, customs processing and external factors such as weather or carrier disruptions.

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HOW MUCH DOES SHIPPING COST?

Orders over $75 qualify for free standard shipping. For orders under $75, shipping costs are calculated at checkout based on your destination and selected shipping method.

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WILL I RECEIVE TRACKING INFORMATION?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking details where available. Please allow 1–3 business days for tracking information to update after your order ships.

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WHAT IF MY ORDER IS DELAYED?

Sports Vibe is not responsible for shipping delays caused by customs clearance, carrier disruptions, public holidays, weather events or incorrect shipping information provided at checkout. If your order has not arrived within the estimated delivery window, contact us at radup2@gmail.com with your order number and we will do our best to help.

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WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?

Please double-check your shipping details before completing your order. Once an order has shipped, we are unable to change the delivery address. Sports Vibe is not responsible for orders delivered to an incorrect address provided by the customer.

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CUSTOMS, DUTIES & TAXES

International orders may be subject to customs duties, import taxes or additional fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Sports Vibe has no control over these charges and cannot predict their amount.

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RETURNS

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WHAT IS YOUR RETURN POLICY?

If you are not satisfied with your purchase, you may request a return within 30 days of delivery. To be eligible, items must be unworn, unwashed, in original condition with all tags attached and in their original packaging.

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WHICH ITEMS CANNOT BE RETURNED?

The following items are not eligible for return: underwear, swimwear, socks, items that have been worn or washed, items with tags removed, items that have been altered or damaged by the customer, and any items marked as final sale.

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HOW DO I START A RETURN?

To request a return, email us at radup2@gmail.com with the following information:

— Your order number
— The item or items you wish to return
— The reason for your return

Our team will review your request and provide return instructions once approved. Please do not send items back without contacting us first.

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WHO PAYS FOR RETURN SHIPPING?

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method as we are not responsible for returned items that are lost in transit.

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If your item arrived damaged, defective or incorrect, contact us within 7 days of delivery with photos of the issue and your order number. In these cases, we will arrange a resolution at no additional cost to you.

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HOW LONG DO REFUNDS TAKE?

Once we receive and inspect your returned item, refunds are processed to the original payment method within 7–14 business days. Please allow additional time for your bank or payment provider to reflect the refund in your account. You will receive an email confirmation when your refund has been processed.

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CAN I EXCHANGE AN ITEM?

Exchanges are subject to product availability. If you would like a different size, color or item, contact us at radup2@gmail.com with your order number and the exchange you are requesting. If the requested item is out of stock, a refund will be issued instead.

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WHAT IF I RECEIVED A DAMAGED OR INCORRECT ITEM?

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at radup2@gmail.com. Please include your order number, a description of the issue and clear photos. We will review your case and arrange a replacement or refund.

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CONTACT

For any questions about shipping or returns, reach out to us at radup2@gmail.com with your order number and we will get back to you as soon as possible.